Frequently Asked Questions
Everything you need to know about your Rockport experience.
What is Rockport's return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please note that items marked as Final Sale are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout if you need your footwear sooner.
Do you offer wide or narrow widths?
Yes, Rockport is known for inclusive sizing. Many of our styles are available in Narrow, Wide, and Extra Wide widths to ensure a perfect fit.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I care for my leather shoes?
To maintain the quality of your leather shoes, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner or polish regularly.